IMPORTANCE OF "KEY USERS" IN THE COMPANY

Why are we talking about these professionals?

These professionals are “key” to any business. They will help implementing changes, they have the necessary knowledge of business, not only from the department they work in,

but also about logistics and the whole dynamics of the company.

How to identify such “Key User” in the company?

Key Users are those co-workers who stand out. They are always motivated. They have an excellent interpersonal relationship. They learn things easily and then teach others.

Their lightness in dealing with changes and its impacts is the connection needed to make changes on business.

But what is the importance of this professional for implementation?

When we talk about implementation, we consider that some practices will improve business but might bring some discomfort. Key Users are people who will assure changes or implementations happen.

The same way they will defend processes which work and are important, they are open to necessary changes which are good for business. They can minimize conflicts of implementation; they will also

ease team’s resistance against changes because in order to make changes happen it is necessary to leave comfort zone and adapt to new routines, learn new things accept challenges.

Do you want success on your implementations?

Do not make a mistake when choosing this key person. This professional is important to the company success and to the improvements in the whole management process.

Search attentively for people who will support implementations removing impediments. This professional, has technical knowledge and knows business rules however it is worth it to emphasize

not to overload them.

There is no doubt these key users will make all the difference in the company.