SOME HOTELS ARE REACHING OCCUPANCY CLOSE TO THE PRE-PANDEMIC PERIOD
Until recently, the idea of not having to face traffic, heat, cold and work from home was just a fantasy for many of us. Although technology had already signaled that this would be possible, it was only from the beginning of the year 2020 that this “fantasy” actually became reality. However, things did not turn out exactly as we had imagined. Parents, working from home, children in online classes, vying for space at home, the slow internet due to the volume of access, improvised physical exercise, in short, chaos!
Hotels that understood this moment as an opportunity to offer these families a solution to this chaos are already reaping the results of having their customers back.
The optimization of spaces, offering families environments to carry out routine activities, such as breakfast, remote work, online classes, lunch, dinner, physical activity, without the limitations of sharing space... and data, created a new opportunity for hotels.
It is necessary to understand the guest's expectations and not only meet them, but go beyond and delight them! BUT, HOW TO “CHARM” THE GUEST? In general, the “post-pandemic” guest is more attentive when planning a trip, especially in terms of prices and cancellation or rescheduling policies at no cost. Hotel staff must help the guest through the journey. It’s not about price, it is about helping them to have an excellent experience. In general people are eager to attend presential events, shows, theater, movies, etc. Therefore, helping him to decide what and when to do things will connect them with the hotel and reduce the chance of cancellation.
Some studies have shown that most guests prefer “self-service”, whether in outlets or other places, including hotels. It is a consensus that technology can make everything faster, in addition to being multilingual.
Hotels that are offering flexible check-ins and checkouts are literally falling into the eyes of guests. No management difficulty if you have a PMS that allows the occupancy and vacancy of rooms on your screen, assigning the room immediately for cleaning so that the maid already receives on her device, cell phone or tablet, the information to proceed with the cleaning making the room available for the next check-in. all instantly on her device.
The fact that innovative technologies emerge and are improved every day is nothing new. The great news is the partnership between Desbravador - Software de Gestão and Google to further boost the expansion of the hotel market.
Through a free platform, which can turn life easier for those searching for hotels as well as making the sale of accommodation more practical and profitable, it is possible to have the hotel on the main page of Google Travel, through the integration of Desbravador PMS and Online Reservations with Google, without having to pay someone for each booking.
at this time of resumption of hotels, every action must be carefully thought out to guarantee the guest's trust, providing the best stay, at a fair price with maximum security.
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