WHAT IS A PMS FOR THE HOTEL BUSINESS?

PMS is an acronym for the term in English - Property Management System. In Brazil, it can also be named as:

• Hotel Management System.
• Hotel Property Management System.
• Real Estate Management System.
• Property Management Software.
• Hotel software.

Despite some small differences, PMS is a system which brings together several tools to automatically manage and support every property sector, regardless of configurations:

• Hotel chains,
• Large, medium, or small hotels, inns and hostels,
• Multi-properties,

WHAT IS A PMS FOR?

A Hotel PMS can be considered a complete information and communication center. Deployment will have wide-ranging benefits, reflected across all departments:

Front Office

includes reservation management, map control, registration, reception, customer consumption control, in addition to all check-in and check-out procedures.

Back Office

involves many sectors, usually the base is composed of Financial, Accounting, Tax, Inventory, Purchasing.

Point of Sales

controls consumption, especially food and beverages, as well as products purchased in stores integrated to the property.

WHICH ARE THE BENEFITS OF IMPLEMENTING A PMS?

With integration of multiple tools, a good PMS offers several advantages for managing hotels, inns, or multi-properties.

• It automates and brings together operation from all areas in a single system,
• unifies and streamlines communication among teams,
• a comprehensive and intuitive map of units greatly improves control and identification of rooms: reserved, available, to be cleaned or under maintenance.
• speeds up service at the reception,
• improves interaction and relationship with customers before, during or after their stay,
• generates accurate and updated information synchronously for all departments,
• simplifies processes, as distribution of demands is automatically directed to those responsible,
• optimizes flows and reduces costs,
• for hotel chains, it guarantees the unification and integration of information and sectorized control,
• a good PMS also must have tools to grant different types of access or authorizations to specific people,
• because of the system intelligence it is possible to predict failures, review and improve processes.

In addition, an efficient PMS ensures

Alignment of teams - aligned organization and communication improve interaction and relation among teams, which naturally results in a pleasant service and in the excellence of services provided.

Satisfied guests - for customers, this satisfaction is also paramount. Being well served, having personalized options, going through the stay without failures and problems, leaves a good impression and creates loyalty.

Customer information - after the stay, it is necessary to maintain and nurture relationship between guest and hotel or inn. Check-in data, items consumed, services and products purchased - this is information that can be strategically used to keep contact and create lasting bonds. This can be done via invitations to return to the hotel on commemorative dates or to live personalized experiences. The same way, sending a birthday card birthday or granting discounts for specific periods can be examples of strategies which will depend on the objectives of business.

Supplier management - in addition to the internal public, it is essential to have control over suppliers, outsourced companies, and partners, and the PMS is also able to manage this.

Cloud storage - The possibility of logging into system via computer, tablet or cell phone and use it fully is a great differential. It allows access and control from anywhere in the hotel or outside, it also allows teams and executives to access all areas quickly and safe.

Data and reporting - numbers need to be turned into information and insights to be effective. Business intelligence (BI) allows issuance of intelligent and complete reports to support and ensure executive decisions.

HOW TO CHOOSE A GOOD INTEGRATED MANAGEMENT PMS?

For each kind of business there is a different PMS. Therefore, it is recommended to follow some fundamental points for an assertive choice.

1. It is suggested to bring together some stakeholders from different levels and sectors.
2. Carry out an in-depth analysis of flows, processes, sectors, problems, and opportunities.
3. It is also important to consider financial, personnel, communication, and support aspects and do a good review to make sure that everything will be included in the PMS, also considering the impact of this choice on guests.
4. Another important point to consider is regarding integrations with external platforms and the possibility of including modules or applications for a better system performance.

To guarantee the business needs are fully met, it is necessary to pay attention to available options.

DESBRAVADOR HOTEL PMS

High technical capacity and experience, Desbravador specializes in the development of innovative, comprehensive, flexible, and safe PMS.

Our software can improve the performance of different types of chains, hotels, inns, hostels, or multi-property with options of systems, modules and applications adaptable to the business model.

As an example, for hotel chains and large hotels, Software 4.5 is an excellent option.

PMS HOTEL 4.5

The most robust and intelligent PMS system on the market. It manages operations of a unit or networks with 100% integration and security, easy access by teams and executives.

These are the main features of the 4.5 software:

• Control of all Front Office and Back Office operations,
• Maps of rooms, reservations, and rates easy to operate and visualize. Modifications are made in real time, which allows a total updated control,
• Includes Financial, Accounting, Purchasing, Tax and Inventory,
• To serve and integrate units from different countries it is multi-company, multi-language, multi-country, multi-currency and multi-property,
• All events in the PMS are notified to the user, such as: overdue reservations, unconfirmed advances, maintenance, pending services, etc. This function allows the user to interact and solve any pending issues without having to interrupt the activities he is carrying out in the system,
• Through a housekeeping schedule, the system allows associating services to packages or operations of In and Out, change of bed linen or turndown service,
• Controls Day Use and Day Pass,
• In order to make access easy, it is totally in cloud and can be accessed from anywhere, by anyone who holds permission,
• It allows to grant permissions for individualized access of functionalities, to guarantee full control of all actions performed,
•  The cockpit can also be customized according to each user's preferences

Other features of 4.5:

• Maintenance control,
• Control of loaned objects,
• Audit to solve pending actions,
• Consumption management.
• In order to align all this information and demands, a Log function makes available the record of occurrences and shares them with all system users.

These are some of the functions of PMS 4.5. To learn more, visit the link.

Is it clearer for you now the role of a Hotel PMS? 

If you have any questions, please contact Desbravador, it is always great to share our knowledge about technology and hospitality

+55 (49) 3321 0900 | vendas@desbravador.com.br